Faqs
Built for high-quality reassuring consumption, this FAQ chapter gathers all core shopping inquiries sorted by long-term user consultation data. All answers abide by fair, humane and transparent service principles, compatible with our official Return, Shipping and Terms of Service clauses. We treat every shopping doubt with equal patience, and eliminate consumption anxiety with detailed candid interpretation.
Can I change shipping mode after order payment confirmation? A: Shipping mode upgrade is allowed before warehouse dispatch. Users pay differential shipping fee to switch from standard shipping to expedited shipping for faster receiving schedule. In-transit orders cannot adjust shipping type anymore.
How long does it take to finish manual after-sales case review? A: Ordinary after-sales cases finish manual review within 24 working hours; complex cases needing warehouse and logistics cross-verification will be completed within 3 working days, with periodic progress update sent to users actively.
Can I combine multiple after-sales applications under one account? A: Eligible orders under the same account can merge after-sales demands into one application, submit unified evidence materials, and finish one-time inspection verification to simplify user operation steps effectively.
What causes after-sales application official rejection? A: Applications with altered item structure, overdue application time, man-made broken damage, false evidence fabrication and non-qualified final-sale goods will get formal rejection with clear written reason explanation.
Can users put forward personalized service rule revision suggestion? A: We welcome rational rule optimization suggestions from all users. Our operation team will evaluate feasibility publicly, publish revised clause draft on homepage, and absorb user opinions before official rule update implementation.